Our Preferred Flooring team can assist with moving some furniture pieces within reason. Additional charges may apply to areas with excessive or heavy furniture or any furniture that requires disassembly. We do not move heavy appliances, antiques, grandfather clocks, aquariums, pool tables, waterbeds, safes, gym equipment, or baby grand/grand pianos (most of these items need to be professionally moved). Contact our Preferred Flooring team for details.

No, we do not handle the disconnection or reconnection of water, electrical, or gas lines. We recommend hiring a certified plumber, electrician, or contractor to manage these tasks before our installation team arrives.

Our team will do their best to fix any floor squeaks they encounter during installation. However, we cannot guarantee that all squeaks will be eliminated, nor can we be held responsible for any future squeaks.

If your new flooring is thicker than your old flooring, your doors may need to be trimmed for proper clearance. You can arrange for the doors to be left off their hinges so you or a hired carpenter can trim them to fit.

Yes, we provide warranty information for all our flooring products. You will receive detailed care and warranty instructions upon completion of your installation. If you have any specific questions about product warranties, please contact our customer service team.

To schedule a flooring installation, please contact us at 919-782-3330 or make an appointment to visit our design center in Raleigh, NC. Our team will guide you through the process and help you choose the right flooring products for your needs.

We offer a wide range of luxury flooring options, including hardwood, tile, luxury vinyl plank (LVP), and more. Schedule time to visit our design center to explore our full selection and find the perfect flooring for your space.

Yes, we encourage you to visit our design center in Raleigh, NC, where you can see and feel samples of our flooring products. Our design team is available to help you choose the right flooring for your home or project.

No, we typically only provide flooring installation services for residential homes. If you have questions on whether we would be able to provide our services to you, please contact us.

If you encounter any issues with your new flooring, please contact our customer service team immediately. We are committed to ensuring your complete satisfaction and will work to resolve any problems as quickly as possible.

Yes, we provide comprehensive maintenance and care instructions for all our flooring products. Our team will give you detailed guidance on how to keep your floors looking their best for years to come.

The minimum order size varies depending on the product but we typically work with projects that are a minimum of 50 sq. ft. Please contact our sales team for specific details regarding minimum order requirements for the flooring options you are interested in.

We do in-home measurement to quote your project accurately. If you are looking for help on deciding styles and finishes, you can schedule time with our design team in our design center and showroom. They will help you through the process of choosing the right product for your home. Our design experts will show you samples and provide personalized recommendations based on your style and needs. If you need, you will have the opportunity to take samples home to see how they look in your space.

The best cleaning and maintenance methods depend on the type of flooring you have installed. Generally, regular sweeping or vacuuming, along with occasional mopping with a manufacturer-recommended cleaner, will keep your floors in great condition. Avoid using harsh chemicals or abrasive cleaning tools that can damage the surface. For more guidance, read our blogs about cleaning carpet, tile, and wood flooring.

Shipping and handling fees cover the cost of delivering your order to your specified location. These fees ensure that your products are packaged securely and shipped via reliable carriers. They also account for the labor and materials involved in preparing your order for shipment.

No, we do not offer residential delivery. Our products are available for pickup at our store or can be delivered to your job site, provided it meets our delivery requirements.

Preferred Flooring is dedicated to providing exceptional customer service, high-quality products, and expert installation. Our team of experienced professionals is committed to ensuring your complete satisfaction from start to finish. We take pride in our attention to detail and our ability to transform your space with beautiful, durable flooring.